CUSTOMER SERVICE

There are two types of feedback forms available, depending on the nature of the request:

• Technical Support Request Form (used to report specific problems with the service or request more detailed information on its use); and
• Editorial Feedback Form (used to send suggestions and other comments about the journal).

It is recommended that you use the forms if possible, since it will save you some time in phrasing your request.

This service is designed to be available 24 hours a day, seven days a week. Should it be necessary to perform system maintenance or other service that requires a period of downtime, details regarding it will be posted on the entry pages.

Via Forms

• For technical problems such as browing, searching, downloading, article purchasing, etc.
  Technical Support Request Form
• About the functionality, presentation, usefulness of the site and suggestions
  Editorial Feedback Form

Via E-Mail

help@scitation.org

Via Telephone/FAX

The Scitation Services Help Desk can be reached at:
1-800-874-6383 (United States and Canada)
+1 516-576-2664 (other locations)
+1 516-576-2604 (FAX)

Written Correspondence

Correspondence to Customer Service can be addressed to:

Scitation Services Help Desk c/o Online Services Division

The American Institute of Physics

Suite 1NO1

2 Huntington Quadrangle

Melville, NY 11747-4502, USA